Main services. Urgent health and safety issues could include: Urgent health and safety related planned works include: If you need to arrange a visit to your home by one of our repairs operatives or contractors for an urgent health and safety reason, you should inform them if anyone in your household has coronavirus symptoms and agree to take sensible precautions. A toilet that is blocked or cannot be flushed at all, and your home only has one toilet. Our company can repair potholes, patches, and small trip hazards, wherever you are in Hillingdon or the UK. Alternatively, you can book a repair by using the freephone number 0800 018 6050 (option 2). These may be carried out by our own employees or by contractors. Do not report emergencies by email or through this website. If you have a repair emergency, please call 0800 018 6050 (option 2) and do not use this system. To report an emergency housing situation or homelessness: 01793 445503. Find out how to report and request a repair to your council home, including out of hours emergency repairs. It is in the best interests of both tenants and the council to ensure that properties are kept in good repair and free from hazards. Turn off your water at the stopcock, turn off your boiler and/or immersion heater then turn on all of your taps to drain the pipes. All of these factors are assessed by the Hillingdon Council as part of the application process. © These are repairs that seriously affect your comfort or convenience. We have limited repair responsibilities for leaseholders and for tenants who are in the Right To Buy process. The average adult produces around a pint and a half or 0.85 litres of moisture each day just by breathing and perspiration. Ask them to wait outside, close the door and phone the Contact Centre repairs line on 01895 556600. Emergency routes to the premises and adjacent buildings must not be obstructed. UB8 1UW. The timescale depends on the type of repair. within the home and what you can do to avoid it. These may be carried out by our own employees or by contractors. Being locked out of or locked inside your home. The emergency repair telephone number is 01325 405333. If you are not sure who is at the door, do not let them in. A Rapid Emergency Plumbing Service Throughout Hillingdon. During these times: Monday to Thursday: 5pm to 9am ; Friday: 4.45pm through to Mon 9am; Please note: our emergency planning team are in charge of the council's response to major incidents, such as flooding, explosions, or large scale evacuations. Emergency call out operatives will normally repair so it is safe and full and proper repairs can be done later. [160KB]. For a emergency only, please call: 0208 583 2222. They say the vast majority of complaints are successfully resolved at this stage. What you can expect; Comments and complaints; Related information. The list includes: During the current public health crisis, our repairing obligations have not changed. All non-essential large works have been deferred until further notice when normal service resumes. If the applicant has proof of need for say food, then if the person is approved for welfare then they will probably be given a voucher to a local food bank. Request a repair. Emergency housing repairs We have an emergency repair service to deal with urgent repairs outside normal working hours. Priority will be given to vulnerable residents (where circumstances are known). Tenants have the right to a decent, warm and safe place to live. (01895) 556600 (Out of hours emergency repairs service) Opening hours: Monday. An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety, for example: no heating or hot water; no electricity; dirty water coming up through plug holes or toilets; a damaged door or window has left your home insecure; a severe leak or burst pipe; a leak that is affecting the electrics Email: HHS-Housingrepairs@hillingdon.gov.uk. In order to be fair to residents who have waited the longest for non-urgent repairs, those with postponed appointments will be contacted first, followed by those who reported repairs during lockdown. We aim to attend emergency repairs within three hours and complete the repair within 24 hours. Express Plumbing Hillingdon pride ourselves on our premier 24 hour emergency* plumbing and heating solutions. Road emergencies 01484 414700. More information. We are also responsible for maintaining the outside of council properties, as well as keeping the property structure in good repair. We own modern, specialist machinery and plant equipment that gives us a finished product that lasts. Any other emergencies. An emergency is a serious, unexpected, and sometimes dangerous situation requiring immediate action. Your home is not secure, for example the front door lock is broken or a window is smashed. To report abuse, neglect or a risk to a vulnerable person: 01793 436699. Telephone: (01895) 556600. Request a repair Request changes to tenancy Request improvements Need help with rent or council tax? We will only fix repairs for free if it is general wear and tear. We aim to respond to emergency repairs within four hours. Information for council tenants and landlords Advice has been issued for council tenants regarding emergency repairs and how to get help with paying your rent. We use cookies on your computer or mobile device to help make this website better. This is in line with the government’s recommendations on social distancing. All rights reserved. Complaints provide useful information for the improvement and development of services to meet the expectations of our customers. Please provide full and correct information, while maintaining social distancing during the repair. For your safety, please report emergencies to the Contact Centre or our out-of-hours emergency service on 01895 556600. The following emergency services are available outside normal working hours. The council reserves the right to charge tenants for any repairs caused by their misuse and/or neglect of a property. If you have an emergency 8am to 6pm Monday to Friday, call the repair centre immediately on 020 8583 4000. Emergency Planning (out of hours) 01484 414888. We are open 7 days a week. To request an emergency repair, call us on 020 7926 6000, Monday-Friday 8.00am-8.00pm and Saturday 8.00am-1.00pm. Noise 01484 414828. If moist air is not removed, mould can start to grow. All rights reserved. Right to Repair (a Government scheme for Scottish secure tenants and short Scottish secure tenants to have small urgent repairs carried out by their landlord within a given timescale). For all emergencies outside office hours telephone 020 8583 2222. This number is available 24 hours per day, every day. This includes deliberate or accidental damage caused by you, your family and visitors, and where the council has to do a repair that is normally your responsibility. The safety of our residents and employees remains our priority, ensuring we deliver an effective service which also meets the government's latest guidelines. To read more about Coronavirus advice and updates for residents and businesses, guide to maintenance responsibilities. Repairs operatives and contractors may wear personal protective equipment and will practice social distancing at all times. This service is for emergency repairs only. For a full list of repairs that the council does, click here to download our The council should repair any damage caused by maintenance or building work. Employees and contractors will wear PPE at all times and they will also ask you about any possible current COVID-19 symptoms in your household prior to their visit or upon arrival. Social services. Emergency Planning (in hours) 01484 221000. Housing services. The council is now able to start offering appointments for non-emergency/non-urgent housing repairs. Or in some cases the council office will provide an emergency parcel of groceries to last for a few days. An emergency is a serious, unexpected, and sometimes dangerous situation requiring immediate action. Phone. Placement of tables and chairs must allow pedestrians to use the footway parallel to the frontage of the premises. Emergency repairs. Phone. Council tenants are being made aware that housing maintenance repairs are moving to emergencies only, as part of a continued managed and proportionate response to the coronavirus. Before calling, check and reset your fuse box, if you have a pre-payment meter check it is in credit, and look outside for a general power cut. Stoke-on-Trent City Council has announced that its housing repairs and maintenance company Unitas is now only carrying out emergency repairs, with no routine repairs until further notice. Our contractors also carry photo ID. This number is available 24-hours a day, every day. If yours is not, then the subsequent steps to … Our Hillingdon pothole work is always carried out to the highest of quality from start to finish. Complete loss of electrical power. Access will only be required at this time where we need to inspect or remedy any urgent health and safety issues or undertake any planned works which are needed to ensure that you and all members of your household can continue to safely occupy your home. Hillingdon Council For general information on requesting repairs, visit our repairs and maintenance pages. Therefore, residents reporting a new non-urgent repair may not immediately be given an appointment. Hillingdon Council We use cookies on your computer or mobile device to help make this website better. Emergency Hillingdon Pothole Repairs. Normal booking procedures for all new non-emergency/non-urgent repairs will be reintroduced when feasible. In this section Additional repairs for older people; Handypersons scheme; Types of repair you are responsible for; Partners for Improvement, TMO and TMC repairs ; Repairs appointments. Phone. A Pavement Licence should not extend beyond the width of the premises frontage. An emergency repair: Would cause danger to your health; Be a risk to your safety ; Potentially cause serious damage to a property; Permanent repair Complete heating system failure during periods of extreme cold weather when no other form of heating is available. Phone. guide to maintenance responsibilities. If you need an emergency repair, call us on 0116 254 9439. They should always show you their card when you answer the door. Where reasonable, safe for you and in line with government guidance, we ask that you continue to provide access to our repairs service operatives and contractors if they need access to your home. Severe weather damage 01484 414888. Instead, you can email us at hillingdon@tvha.co.uk, or phone us on 0208 607 0564. Until that time we will only be working toward emergency and urgent cover as detailed below. We will make sure you and your home are safe on our first visit. If your repair is not listed, the council's Contact Centre can advise on who is responsible for the work: call 01895 556600 from 8am-6pm on Monday to Friday or email HHS-HousingRepairs@hillingdon.gov.uk. We carry out various types of repairs to our tenants' properties. For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1). Do not report emergencies by email or through this website. Severe water leaks. In certain circumstances these repairs could be treated as emergencies. This, and the moisture created by everyday activities such as cooking, bathing and laundry, need to be removed from the home by using heating and ventilation. © The council is now able to start offering appointments for non-emergency/non-urgent housing repairs. You must notify us if you have symptoms or are self isolating prior to reporting the repair. [160KB]. We have issued advice to council tenants in need of emergency repairs. Emergency works (danger to life, security or property) - three hours to attend and remove danger.. The first step is to call the complaints line on 01895 250111 (Switchboard). The crematorium is administered by the Hillingdon Council on behalf of the London Boroughs of Hillingdon and Harrow. With locally based engineers covering all areas, Express Hillingdon Plumbing specialise in all types of plumbing and heating services including burst pipe repairs, blocked drain cleaning, boiler repair and complete plumbing installations. An emergency is defined as a sudden and unforeseen damage that immediately: An uncontrollable emergency may occur where you are unable to temporarily stop the incident from causing further immediate damage within your home (for example, by turning the water off, containing the leak or not using the affected facilities). This guide lists most day-to-day repairs in the home and tells you who is responsible for doing them. 2021. Fast 30 to 90 Minutes ETA. Including reporting stray animals: 01793 466453 Do not submit an emergency repair online or by email – if it is an emergency we need to know immediately via telephone. 8am to 5pm. Read our Hillingdon Council operates an easy to follow complaints procedure. 2021. Please refer to your lease or your Right To Buy acceptance letter for further details. Hillingdon Council is calling on all households to take part in the Census 2021 survey to help plan and fund public services in the borough. To read more about Coronavirus advice and updates for residents and businesses, exposes you to a risk to your safety or health, creates a risk of loss of or damage to your home and any of your belongings forming part of or normally contained within the property, or, insecure external window, front or back door, complete loss of electrical power or light, loss of heating in cold weather where there is no other form of heating available, partial loss of electrical power or light, unsafe power, lighting socket or electrical fitting, loss or partial loss of space or water heating, leak from water or heating pipe, tank or cistern, leaking roof (after we have made it safe), extractor fan not working in a kitchen or bathroom with no other venting, Undertaking your annual gas safety inspection, Dealing with a plumbing issue where you have no washing or toilet facilities and, Responding to security critical issues such as a broken window or external door, Fire safety works including replacing flat entrance doors with fully compliant fire doors, Electrical testing and upgrade work to ensure all electrical wiring and installations are safe. Emergency housing repairs. To suit your needs there are several ways to contact the council. Emergency repairs will be made where there is a possible risk to the tenant, the public or the environment if the work is not carried out immediately. This list is available to anyone over 60 years old or anyone over 50 with a disability. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Please refer to this page for the lastest updates. 2.1 Hillingdon Council is committed to providing responsive and effective services to all our customers. We repair showers, toilets, drains, taps, radiators, pipes, bathtubs, sinks and all other plumbing … Age UK Hillingdon has a list of trusted local traders to Hillingdon residents. For your safety, please report emergencies to the Contact Centre or the council's out-of-hours emergency service on 01895 556600. factfile on mould and moisture [104KB] For emergency repairs between 5pm and 9am Monday to Friday and over the weekend call 01708 756699. Out of hours Emergency Repairs Services: 01895 250111: P-R. Park Patrols: 01895 239241: Patient Advice & Liaison Service for the Hillingdon PCT : 01895 452088: PCT. We ask that all tenants also ensure they are following government guidance on social distancing when operatives and contractors are in their homes undertaking urgent health and safety related work. Housing repairs for Hillingdon Council tenants: who does what? While we’re currently still open for business, services have been reduced or scaled back at this time, and we are only dealing with emergency repairs. We realise that when your heating fails or pipes and … If the problem poses a danger to your health or security you should call Housing Direct. If you need to apply, book, pay, request or report you can do it online anytime. Includes details of restrictions, testing, support for those most at risk, and updates on council services. Tables and chairs should be of an approved type and should be kept in a good state of repair. Includes details of restrictions, testing, support for those most at risk, and updates on council services. Guidance is … This service deals with the most urgent repairs. All Hillingdon Council employees wear a council uniform and carry official identity cards with their photograph. Charges for repairs.
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